Dear Valued Customer:
As the State of Arkansas and our communities mobilize to slow the spread of novel coronavirus (COVID-19), our hearts go out to all those who have been effected by this outbreak. At Ashdown Water Department, we want you to know how we're supporting these efforts and our customers in this difficult time.
NO DISCONNECTIONS: We understand that many of our customers are facing severe economic challenges because of this crisis, as businesses and schools close. In consideration of this, Ashdown Water Department will not disconnect any customers water for nonpayment during this health crisis. We want customers to have confidence in this time that they can turn on the water, flush toilets, take showers and directly important during this crisis, wash their hands.
PROTECTING OUR EMPLOYEES: To help slow the spread of the virus, and limit the risk of our own employees throughout this crisis, all administrative business transaction will be conducted through the drive-thru window only. However, because so much of our work is essential to public health and safety, our front-line employees will remain hard at work in the field. Out of an abundance of caution, we are asking employees who have direct customer contact to take social distancing precautionary measures, such as avoiding handshaking and wearing disposable gloves while in customers' presence.
We remain privileged to serve you and your community with safe, quality drinking water.
Superintendent, Ashdown Water Department